RESUME
RODGER JOHNSTON
Independent IT Consulting 12/2014- Currently Retired
Freelance Consulting -levels 1,2 & 3
Provided technical support for a wide range of short term IT services to businesses locally,
nationally, and internationally.
• For various clients created and managed websites, , removed viruses, prevented
malware/ransomware attacks, and managed social media accounts with large followings.
Performed data backups on servers, workstations, laptops, and cell phones.
• Experthelp.com – Contracted to provide expert help in nineteen separate areas
• Created , updated and repaired VMware & Oracle VM VirtualBox installations
• Performed security audits and repairs and for critical databases and server systems
• Authored “The Good Seed” , “The Best Girl I Have Never Met” and Escape Room - Hidden In
Plain Sight” books that were published on multiple platforms in multiple countries
Starline Tours of Hollywood 6/ 2011-12/ 2014
IT Specialist
• Proactively managed the company helpdesk for nine separate offices
• Actively respond to users’ technical issues in a timely manner
• Successfully make recommendations for services and products to meet operational needs.
• Competently assist users in resolving technical PC and network problems, provisioning of
new hardware and software on end users’ computer
• Effectively remove viruses and optimized computers as needed.
• Capably train end users in operation of software and hardware
• Efficiently perform documentation of system procedures
• Troubleshoot, diagnose, and solve issues that arise and address issues at all levels
• Skillfully provided desktop support for company laptops, desktop, servers, and tablets
• Competently imaged, deployed and migrated computers as required
• Competently pulled surveillance footage from security cameras as directed
• Performed Installations, configured Linux based systems for use and sale to employees
• Competently performed data backups at all offices, including corporate offsite location.
Utilizing NAS hardware and other media to perform regular and timely backup of critical
data.
PROFESSIONAL EXPERIENCE
Continued Con
RESUME
E! Entertainment 3/2007-4/2008
Active Directory Administrator / Helpdesk Operator
• Actively responded to assigned tickets and completed repairs, including HD replacements, ram upgrades and
addressing video issues.
• Successfully performed Windows administration, using Active Directory and other admin tools
• Competently unlocked users account and provided call center and desktop support,
• Efficiently setup and configured Outlook /Microsoft Exchange
Xdrive.com/America Online 7/ 2004-6/2006
Customer Service Representative Level 2
• Proactively responded to and resolved customer inquiries and issues
• Competently troubleshot Internet connectivity issues relating to the product
• Actively tested software and reported bugs and other anomalies to the department manager
Successfully documented
RKJ Consulting 5/2008-3/2011
Technical Support Specialist/ Web developer
• Efficiently maintained and updated websites for clients
• Proactively provided exceptional customer service to both for profit and nonprofit organizations
• Successfully managed all aspects of an internet radio station for a non-profit
• Capably setup and managed a webhosting company
• Effectively performed repairs at businesses and home locations
• Produced long form and Short form shows for broadcast television
• Actively removed viruses and optimized computers as needed
• Capably processed email and web visitors with counts in the millions
• Upgraded ram, hard disk and video cards as needed or required
Time Warner Communications 8/1999-9/2002
Senior Tech Support Specialist - Level 3
• Responsible for technical support at level 3 for a customer base of over a million people
• Trained and monitored level 1 technicians for quality control and compliance
• Responsible for all Apple service calls at level 3
• Worked with level 1, level 2, and level 3 technicians to resolve issues and issue credits to customers
• Competently performed repairs at businesses and home locations
EXPERIENCE CONTINUED
SCHOOLS
US Army Military Police School
Odessa College Law Enforcement Academy
LeTourneau University (Junior)
LICENSES
GMDSS Operator/ Maintainer License with Ship Radar Endorsement
General Radiotelephone License (FCC)
PROFESSIONAL ORGANIZATIONS
Professional Association for SQL Server (SQLPass)
Technology Association of Georgia (TAG)
Screen Actors Guild (SAG-AFTRA)
International Association of Professional Writers & Editors (IAPWE)